FAQ’s

Below, we have provided answers to a list of questions and concerns most of our customers usually have regarding the auto transport of their vehicles. We hope the answers below will be informative so your auto transportion experience with us is pleasant.

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1. How long does it take to ship my vehicle?
Auto carriers pick up and deliver eight to ten vehicles at all times; weather & road conditions and other unforeseen factors make guaranteeing the delivery date impossible. Allow seven to fourteen days for the carriers to complete the trip on W-E runs; they can be quicker on other routes.

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2. How many days in advance do I need to call?
Plan enough time for us to pick up your vehicle. Two weeks in advance is recommended. We will also deal with urgent situations on an individual basis, which will be given priority status. Please call us at (800) 466-6935 to discuss your needs.

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3. How long does it take to have my car picked up?
We normally schedule shipping for your vehicle with a truck within two to three days of the scheduled pick-up date. We can always arrange to accommodate your schedule, but you may incur additional costs.

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4. How far in advance are reservations accepted for vehicle shipping?
We accept reservations up to two months in advance.

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5. How much does it cost to ship my car?
Prices are determined by mileage, vehicle size, and delivery location.

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6. Do I need to pay in advance to ship my vehicle?
A deposit and a signed order are usually required before, your vehicle is scheduled for transport. However, there are exceptions. The balance must be be paid upon the vehicle’s delivery by Cash, Postal Money Order, or Cashier’s Check.

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7. What payment options do I have?
We accept Personal Checks, Cashier’s Checks, Postal Money Orders, and Major Credit Cards (we require the customer’s signature for credit card payment).

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8. Can I pack my belongings in my car?
As of 1998 the Department of Transportation ruled that you may NOT load any items in a vehicle on auto carriers. All trucks are occasionally subject to be inspection, which includes unloading the vehicles off the truck and items contained from the vehicle. This risks leaving the items behind. Auto carriers are NOT licensed to carry household goods or personal items; these goods and items are not covered by the carrier’s insurance. Any damage to your vehicle due to household goods’ shifting or breaking is also not covered. Personal belongings left in the vehicle are shipped strictly at the owner’s risk. Carriers will not inventory any belongings left in the vehicle and will assume no responsibility. Also, items packed in the vehicle add weight and may cause damage to the exhaust system or suspension of the vehicle.

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9. Is my vehicle insured during transit?
Your vehicle is insured for its Blue Book value during transit on the truck. Total loss or minor external body damage does not include glass or motor/undercarriages. Classic vehicles should have an updated appraisal for insurance purposes.

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10. Will you ship my car if it’s inoperable?
We will transport your vehicle if it is inoperable (Not Wrecked) at an additional fee. Vehicle tires must be inflated and able to roll, and the car must have emergency brakes.

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11. What if I am unavailable to pick up the car?
Have an alternative party, like a friend or relative, sign on your behalf. If you are not available, your vehicle may go to a terminal for you to pickup.

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12. What if my location is inaccessible to the truck?
Most trucks are 75 feet long and very wide, which makes it impossible to reach most residential areas due to narrow roads, trees, power lines, city ordinances, and other road factors. The driver will attempt to get as close as possible to the delivery location, or we will arrange a convenient location, like a shopping center or major street crossing, to pick up or deliver your vehicle.

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13. How much gasoline do I leave in the tank?
We prefer 1/4 tank of gas.

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For any other questions about vehicle transportation, please feel free to call us at (800) 466-6935, and one of our Auto Transport Professionals will be glad to answer all your questions and assist you with your auto transport needs.

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